🔒 Privacy Policy
At HugChums, we deeply value your trust and are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your information.
1. What We Collect
When you place an order, sign up for our newsletter, or reach out to us, we may collect:
- Your name and contact information (email, address, phone)
- Shipping and billing details
- Payment information (processed securely through third-party services)
- Any messages or special requests you share with us
2. How We Use Your Information
We use your information only to:
- Process and ship your order
- Send order confirmations and shipping updates
- Respond to your questions or customer service needs
- Send occasional updates, offers, or stories—if you’ve opted into our newsletter
We will never sell, rent, or share your personal information with third parties for marketing purposes.
3. Email Marketing & Preferences
If you sign up for our email newsletter, you’ll receive updates about new arrivals, stories behind our handmade plushies, seasonal offers, and more. You can unsubscribe at any time using the link in our emails—we won’t take it personally!
4. Cookies
Our site uses cookies (small data files stored on your browser) to:
- Remember your preferences and shopping cart
- Improve your browsing experience
- Help us understand how visitors use our site through analytics
You can disable cookies anytime in your browser settings, though this may impact certain site functions.
5. Security
We use secure, encrypted channels and trusted third-party providers (such as Stripe, PayPal, or your chosen payment method) to process payments. HugChums does not store any credit card or payment data.
6. Your Rights
You may request access to your data, or ask us to correct or delete it, by contacting us anytime at Contact Us
By using this site, you agree to this Privacy Policy.
Thank you for supporting HugChums, where every plushie is handmade with love.