Skip navigation

🔒 Privacy Policy

At HugChums, we deeply value your trust and are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your information.

1. What We Collect

When you place an order, sign up for our newsletter, or reach out to us, we may collect:

  • Your name and contact information (email, address, phone)
  • Shipping and billing details
  • Payment information (processed securely through third-party services)
  • Any messages or special requests you share with us

2. How We Use Your Information

We use your information only to:

  • Process and ship your order
  • Send order confirmations and shipping updates
  • Respond to your questions or customer service needs
  • Send occasional updates, offers, or stories—if you’ve opted into our newsletter

We will never sell, rent, or share your personal information with third parties for marketing purposes.

3. Email Marketing & Preferences

If you sign up for our email newsletter, you’ll receive updates about new arrivals, stories behind our handmade plushies, seasonal offers, and more. You can unsubscribe at any time using the link in our emails—we won’t take it personally!

4. Cookies

Our site uses cookies (small data files stored on your browser) to:

  • Remember your preferences and shopping cart
  • Improve your browsing experience
  • Help us understand how visitors use our site through analytics

You can disable cookies anytime in your browser settings, though this may impact certain site functions.

5. Security

We use secure, encrypted channels and trusted third-party providers (such as Stripe, PayPal, or your chosen payment method) to process payments. HugChums does not store any credit card or payment data.

6. Your Rights

You may request access to your data, or ask us to correct or delete it, by contacting us anytime at Contact Us

By using this site, you agree to this Privacy Policy.
Thank you for supporting HugChums, where every plushie is handmade with love.


Cloudflare Turnstile

Security and Bot Protection

To protect our website, users, and services from spam, abuse, fraudulent activity, and automated attacks, we use Cloudflare Turnstile, a bot detection and security service provided by Cloudflare, Inc.

Cloudflare Turnstile helps distinguish between human visitors and automated traffic. As part of this process, Cloudflare may collect and process certain technical information, such as IP addresses, browser characteristics, device information, network and security signals, and other data necessary to perform security and bot-detection functions.

The information processed by Cloudflare Turnstile is used solely for security, fraud prevention, and verification purposes, helping us maintain the integrity, availability, and safety of our website and services.

Where required by applicable privacy laws, our legal basis for using Cloudflare Turnstile is our legitimate interest in protecting our website, business, users, and visitors from malicious, automated, or abusive activity.

Cloudflare may process data on servers located in various countries. Such processing is subject to Cloudflare's applicable privacy and data protection commitments.

For more information about Cloudflare Turnstile and how Cloudflare processes personal data in connection with this service, please review: